NVIDIA is seeking a Hardware Customer Quality Engineer to support customer quality assurance activities in Santa Clara, California. This individual contributor role focuses on establishing relationships with customers, collaborating on problem resolutions, and acting as the voice of the customer within internal teams. The engineer will participate in quality meetings, track metrics, and coordinate audits while driving continuous improvement and increasing customer satisfaction. The ideal candidate will have a strong background in electronics customer quality and excellent problem-solving skills.

• BS or MS degree in electrical engineering, quality, or related technical discipline.
• 8+ years of experience in an electronics customer quality role.
• Customer interface experience is critical.
• Excellent proficiency with 8D problem solving tools and methods.
• Strong leadership skills with experience coordinating teams across multiple disciplines.
• Proficient in using MS Office software tools and data analytical tools.

• Participate and lead conference calls and face-to-face meetings with customers related to quality.
• Track customer quality metrics and report regularly to customers and internal management.
• Coordinate and participate in customer audits for NVIDIA HQ and contract manufacturers.
• Quickly assimilate technical details in crisis situations to understand critical issues and provide direction.
• Interface with customers, integrators, and partners onsite to support problem solving and issue resolution.
• Craft customer presentations covering statuses of root causes, risk assessments, and corrective actions.
• Work cross-functionally among internal organizations to assess product risk and drive problem solving.

• Employees at NVIDIA are often offered comprehensive, day-one benefits—including medical, dental, and vision coverage with HSA support, life and disability insurance, an Employee Assistance Program, and a 401(k) with auto-enrollment. Many roles also have generous time off and holidays, donation matching (up to $10,000), and a wide menu of extras like FSAs, commuter benefits, legal and identity-theft protection, pet insurance, and wellness discounts. Optional programs can include student-loan and home-purchase support, plus family care resources and expert medical services.