The ServiceNow HR Service Delivery (HRSD) Manager role at EY involves leading transformation teams to provide innovative solutions for clients. This position requires strong leadership skills to motivate and develop a team while establishing and maintaining client relationships. The role focuses on evaluating business models and processes, translating requirements into technical specifications, and ensuring the successful delivery of technology solutions. Regular travel is required to meet client needs, making this a dynamic and client-facing position.

• A bachelor's degree in Computer Science, Information Systems Management, Engineering, or a similar discipline.
• Typically 4 - 6 years of relevant ServiceNow HRSD project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one ServiceNow certification such as Certified Implementation Specialist – HR Service Delivery.
• 5+ years of Big 4 or equivalent consulting experience.

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.
• Manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources.
• Provide guidance and industry-leading practice expertise for ServiceNow HRSD process implementations.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.