The IBM Z Software Technical Support Engineer role involves providing technical support for the z/OS mainframe operating system and the DFSMS data management layer. The position requires collaboration with global teams and direct client interaction to resolve complex technical issues. Engineers will engage in debugging and problem-solving while continuously developing their technical expertise. A strong education program is available to assist new hires in learning the necessary technologies.

• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field.
• Strong analytical and problem-solving skills with a passion for debugging.
• Experience with at least one programming language such as C, C++, Python, or Java.
• Excellent English communication skills, both written and verbal.
• Willingness to work across time zones and collaborate with global teams.

• Collaborate with global teams and interface directly with clients to drive issues to resolution.
• Participate in off-shift and weekend duty rotations as needed to support clients.
• Contribute to product improvement by identifying design deficiencies and recommending enhancements.
• Continuously develop technical expertise in the z/OS system and stay current with new product releases.
• Engage in debugging and complex programming analysis to solve technical problems.

• IBM offers competitive compensation, healthcare coverage, retirement programs, paid parental leave, tuition assistance, wellness programs, flexible work options, and extensive learning and certification resources.