This role is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The position requires deep technical knowledge of the eCommerce platform to provide support to business and core engineering teams. Strong people skills and the ability to communicate complex technical topics in simple terms are essential. The support engineering team will also define and evolve standard practices and procedures.

• 3+ years of software engineering or application support experience in a large-scale environment
• Coding knowledge in Java, Scala, or frameworks related to Java
• Strong knowledge of PL/SQL
• BS degree and equivalent experience or higher in Computer Science or a related field
• Strong problem-solving and critical thinking skills
• Skills and experience in monitoring, alerting, fault analysis, and automation
• Knowledge of NoSQL databases and Unix Shell Scripting
• Working experience on cloud infrastructure, such as AWS, and experience with Splunk or any other APM tool

• Provide technical support to business and core engineering teams
• Communicate sophisticated technical topics in easy-to-understand terms
• Take an active role in the definition and evolution of standard practices and procedures
• Drive triage of critical issues with multiple technical and business teams

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.