The NOVA AI team at Uber is seeking a Senior ML Engineer to develop and scale an autonomous support agent that addresses customer issues comprehensively. This role focuses on advancing generative AI technologies for customer service, including LLM orchestration and multilingual support. Candidates should be proactive and innovative in utilizing GenAI tools to enhance execution and experimentation. The position emphasizes reliability and cost efficiency while working in a dynamic and early-stage environment.

• A background in LLM-driven systems including inference optimization and safety guardrails.
• Strong software engineering skills in Python.
• A Bachelor's degree or higher in Computer Science or a related field.

• Work on agent architecture including planning, execution loops, and policy enforcement.
• Ship production systems that manage millions of conversations with rigorous service level objectives.
• Build next-generation retrieval and reasoning pipelines for the agent.
• Establish evaluations that matter, including offline rubrics and safety tests.
• Drive automation at scale by collaborating with Product, Design, and Operations teams.

• Employees at Uber are often offered comprehensive health, life, disability, and mental wellness benefits, along with wellbeing stipends, travel medical coverage, and monthly Uber credits for Rides and Eats. Employees also get generous paid parental leave, flexible time off, and family-planning support so they can care for themselves and their families at every stage.