The Windows System Engineer II role focuses on managing and improving enterprise infrastructure services for Amazon Dedicated Cloud regions. The engineer will work with critical communication and authentication services, ensuring their reliability and security. This hands-on position requires a strong technical background and the ability to troubleshoot complex systems. The team emphasizes collaboration and continuous improvement in delivering services to U.S. Government customers.

• Associate's degree or above, or Cloud+ or GICSP or GSEC or SSCP certification.
• 3+ years of networking and troubleshooting experience.
• 3+ years of systems administration experience in Linux or Windows.
• 3+ years of scripting language experience.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.
• 3+ years of cloud computing experience.
• 3+ years of experience supporting procedures and methodologies for production computing environments.
• Experience automating routine tasks.
• Experience debugging, diagnosing, and troubleshooting complex production software issues.
• Experience with performance and log analysis.

• Manage, operate, and maintain enterprise services such as Exchange, Skype for Business, and Certificate Authority.
• Troubleshoot complex Windows systems issues across Active Directory and network authentication.
• Ensure security compliance by hardening operating systems and managing patching.
• Manage metrics, monitoring, alarming, and dashboards for service health visibility.
• Create and update system documentation and runbooks for engineering and operations teams.
• Respond to and resolve high-severity operational events and perform root cause analysis.
• Build PowerShell automation to reduce manual operational burden.
• Train and mentor junior engineers on Windows systems and ADC operations.
• Provide on-call support as needed.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.