The Sr. Field Service Engineer at Rivian serves as a crucial link between vehicle usage in the field and the engineering teams. This role focuses on diagnosing field issues, conducting root cause analysis, and implementing corrective actions to enhance customer experiences. The engineer will work closely with service technicians and engineering teams to improve product quality and reliability. Frequent travel is required to support service locations and ensure effective diagnostics and repairs.

• 7-10+ years as an ASE Certified Master Level Technician is highly desired.
• Bachelor's or Master's Degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a related technical discipline is preferred.
• 2-5 years of direct experience in automotive product engineering, service engineering, field quality engineering, or reliability engineering.
• Deep technical understanding of complex vehicle systems including electric drive systems, HV batteries, infotainment, and embedded controls.
• Strong experience in diagnosing system-level failures and collaborating on design or process improvements.
• High proficiency with vehicle diagnostic tools, CAN tools, and data analysis platforms such as Databricks and Tableau.
• Coding or scripting experience in Python or C/C++ is highly desirable.
• Knowledge of Linux, Android-based systems, and OTA update processes is a plus.
• Must have a valid driver's license and be able to travel up to 75% throughout Northern California and Northwest Nevada.

• Act as a field product expert across Rivian's vehicle platforms.
• Lead structured field investigations for early-life failures and customer trends.
• Partner with Field Service Technicians and Service Engineering to deliver advanced diagnostics.
• Drive root cause analysis efforts using formal methodologies.
• Develop rapid diagnostic and repair plans that prioritize customer uptime.
• Create detailed field diagnostics and technical documentation.
• Collaborate with Diagnostic Engineering and Quality teams to streamline diagnostics.
• Support the development of remote diagnostic and field data capture tools.
• Mentor and train service locations on best practices for advanced diagnostics.
• Implement incident response protocols for critical field events.
• Drive field validation initiatives to ensure corrective actions are effective.
• Champion a culture of product ownership and continuous improvement.

• Employees at Rivian are often offered comprehensive health, dental, and vision insurance, a 401(k) with company match, ESPP and potential RSU grants, performance bonuses, and generous time off including paid parental and sick leave. Perks can include 24/7 mental-health coaching and therapy, Hinge Health for Anthem enrollees, tuition assistance and professional development, plus on-site food and a wide range of employee discounts on items like computers, mobile phones, home loans, and pet care.