The ServiceNow AI Architect Manager at EY will lead transformation teams focused on AI-driven solutions for clients. This role involves spearheading EY's AI thought leadership and driving innovation through the design and development of cutting-edge solutions. The manager will collaborate closely with clients to enable AI transformation across various workflows and governance frameworks. This position offers opportunities for growth and requires effective management of projects while ensuring quality and risk management.

• A bachelor's degree in Computer Science, Information Systems Management, Engineering, or a similar discipline.
• Typically, 2 - 5 years of relevant ServiceNow NOW Assist implementation experience.
• Experience implementing ServiceNow’s AI solutions such as Now Assist, Agentic, or AI Control Tower.
• Minimum of one ServiceNow certification related to NOW Assist.
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills including executive communication, adaptability, and problem-solving.

• Lead the effective management and delivery of processes, solutions, and projects.
• Engage regularly with external clients and participate in working sessions.
• Develop solutions to complex problems and recommend changes to policies.
• Provide direction and feedback to team members to ensure successful task completion.
• Act as an engagement or workstream lead across all aspects of a ServiceNow AI project.
• Support pre-sales efforts including creating proposals and estimates.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.