The ServiceNow AI Architect Senior Manager at EY will lead transformation teams in a client-facing role, focusing on AI-driven solutions and innovation. This position requires strong leadership skills to motivate teams and maintain client relationships while managing complex projects. The role emphasizes the development and deployment of AI-native solutions, collaborating closely with clients to address their business challenges. This is an opportunity to shape EY's AI thought leadership and drive significant impact across various industries.

• Bachelor's degree required; Master's degree preferred.
• 5 - 7 years of relevant experience in ServiceNow implementation or equivalent platform experience.
• 2 - 5 years of relevant ServiceNow NOW Assist implementation experience.
• Experience implementing ServiceNow’s AI solutions such as Now Assist, Agentic, or AI Control Tower.
• Minimum of one ServiceNow certification in NOW Assist for ITSM, HRSD, or CSM.

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program and project management, ensuring all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.
• Act as an engagement manager across all aspects of a ServiceNow AI project and solution delivery.
• Mentor multi-disciplinary teams of 10+ resources, including offshore resources.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.