The Senior Support Engineer for IBM Verify Governance specializes in Identity and Access Management, focusing on providing expert technical support for People products. This role involves collaborating with various teams to resolve complex technical issues and enhance client self-sufficiency. The position is integral to ensuring clients successfully administer their product deployments while advocating for product improvements. The team values innovation, growth, and continuous learning, making it a dynamic environment for professional development.

• Proven experience with Identity and Access Management product sets, specifically People products.
• Strong understanding of security solutions and supporting technologies.
• Experience in resolving complex technical issues with the ability to analyze problems and identify root causes.
• Experience working with cross-functional teams including Development, Sales, Product Management, Services, and QA.
• Ability to contribute to the growth and development of Identity and Access Management products throughout their life cycle.

• Collaborate on intricate technical problems to become a subject matter expert in security solutions.
• Offer top-notch technical support to clients and IBM field support.
• Contribute relevant and timely content to enhance client self-sufficiency.
• Work closely with cross-functional teams to verify product defects and enhancements.
• Utilize technical and negotiation skills to prioritize and diagnose problems for swift resolution.

• IBM offers competitive compensation, healthcare coverage, retirement programs, paid parental leave, tuition assistance, wellness programs, flexible work options, and extensive learning and certification resources.