Apple's US Decision Intelligence team is seeking a Support Engineer who is passionate about implementing and operating AI solutions that impact Apple Sales and its customers. This role requires a blend of speed and precision, focusing on delivering bug fixes, enhancements, and support across a multidisciplinary engineering organization. The engineer will work with data science and AI insights workflows, full-stack web engineering, and ensure system reliability. The ideal candidate will thrive in a dynamic environment and possess strong debugging skills.

• 8+ years of experience in software engineering with the ability to triage, debug, and resolve issues across the full stack.
• Proficiency in Python and JavaScript/Node.js for diagnosing and patching issues across backend and frontend systems.
• Experience supporting data science or analytics workflows, including pipeline failures and data quality issues.
• Familiarity with SQL and relational databases such as PostgreSQL and document stores like MongoDB.
• Strong written and verbal communication skills to document issues and explain root causes to stakeholders.
• B.S. degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• Deliver bug fixes and enhancements across the multidisciplinary engineering organization.
• Support data science and AI insights workflows, ensuring system reliability.
• Manage multiple support queues simultaneously, prioritizing issues appropriately.
• Diagnose and resolve issues related to backend services, data pipelines, and web applications.
• Leverage AI-assisted development tools to accelerate code generation and validate AI-generated output.
• Contribute to the resolution of issues by writing small, targeted code enhancements and fixes.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.