As a Robotics Field Engineer at Amazon RIVR, you will bridge advanced robotics technology and real-world deployment, serving as Tier 2 technical support for complex field issues. This role requires a technical problem-solver skilled in Root Cause Analysis and debugging hardware and software in live environments. You will provide operational insights to QA teams, ensuring test cases reflect real-world challenges. Amazon RIVR, a robotics company focused on delivering innovative solutions, aims to enhance last-mile delivery through advanced robotic systems.

• Experience in automating, deploying, and supporting large-scale infrastructure.
• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, or Rust.
• Experience with Linux/Unix.
• 2+ years of robotics system components and controls experience.
• BA in Engineering (Robotics, Mechanical, Electrical), Computer Science, or a related technical field.
• Proven experience working with ROS2 and robotics frameworks.
• Hands-on experience troubleshooting real robot hardware and complex electromechanical systems.
• Proven ability to navigate complex codebases and robot logs to perform systematic diagnostics on sensors, connectivity, and control systems.
• Experience with distributed systems at scale.
• Prior experience in a Tier 2 or Tier 3 support role within robotics or industrial automation.
• Experience with Amazon operations or similar last-mile delivery ecosystems.

• Serve as the Tier 2 technical escalation point for field operations, interfacing directly with Amazon last-mile teams to resolve complex system issues.
• Perform deep-dive Root Cause Analysis (RCA) on field failures to identify whether issues stem from hardware, software, or environmental factors.
• Execute debugging and perform quick technical fixes to maintain a target ratio of 1 engineer to 5 robots.
• Collaborate with QA Engineers to provide real-world input for the design of full-system test cases, ensuring field edge cases are captured.
• Lead the operational readiness and optimization of RIVR's deployed robots, ensuring seamless integration across diverse sites.
• Develop and maintain technical documentation, troubleshooting guides, and Service & Support SOPs for Field Technicians.
• Act as the technical bridge to Product and Engineering teams, translating field-identified issues and RCA insights into structured requirements for the product roadmap.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.