The Senior Manager in ServiceNow - Enterprise Service Management Transformation at EY will lead transformation teams in a client-facing role, focusing on delivering technology solutions that align with organizational strategies. This position requires strong leadership skills to motivate teams and maintain client relationships while managing complex projects. The role emphasizes the importance of quality and risk management in technology transformation initiatives. Candidates will have the opportunity to develop their consulting and technical skills in a rapidly growing area of the business.

• Bachelor's degree required; Master's degree preferred.
• 5 - 7 years of relevant experience in ServiceNow implementation.
• 5 - 7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 ServiceNow certifications from specified areas.

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.
• Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements and solution delivery.
• Provide guidance and industry-leading practice expertise for ServiceNow service management implementations.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.