The Software Support Engineer will be a key player in Marcom's internal tools, focusing on troubleshooting and user communication. This role involves creating and modifying documentation related to application usage and responding to user inquiries. The engineer will also collaborate with the development team to provide effective solutions. The position is part of the IS&T organization, which supports Apple's extensive technology infrastructure.

• 5+ years of relevant work experience.
• Proven problem-solving ability and experience identifying root causes from diverse data sources.
• Basic coding knowledge of the Ruby on Rails framework.
• Proven knowledge of MySQL and Postgres databases.
• B.S in Computer Science, Computer Engineering or similar or equivalent related work experience.
• Excellent follow-through, organizational ability, and flexibility in a dynamic environment.
• Strong desire to work in a fast-paced environment with multiple releases a week.
• Excellent analytical and problem-solving skills.
• Firm understanding of security best practices and vulnerabilities.
• Experience with monitoring tools such as Splunk.

• Troubleshoot issues and communicate effectively with users and stakeholders.
• Create, review, and modify documentation corresponding to application usage.
• Respond to user questions and provide timely solutions.
• Collaborate with the development team to address and resolve technical issues.
• Participate in the definition and evolution of standard practices and procedures.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.