The ServiceNow IT Service Management (ITSM) Manager at EY will lead transformation teams in a rapidly growing area of the business, focusing on providing agile and efficient solutions for clients. This role involves interacting with business stakeholders to evaluate processes and gather requirements, while also mentoring a multi-disciplinary team. The position requires strong leadership skills and the ability to build and maintain client relationships. Regular travel is expected to meet client needs and ensure successful project delivery.

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management.
• 5+ years of Big 4 or equivalent consulting experience.

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.
• Manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources.
• Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.