The ServiceNow Senior Consultant role at EY involves leading transformation teams to deliver effective IT Service Management solutions. This position requires strong analytical and problem-solving skills to bridge the gap between business needs and technical solutions. You will engage with clients and internal teams, showcasing your ability to motivate and develop your team while establishing new client relationships. The role offers opportunities for professional growth in a dynamic environment focused on innovative technology solutions.

• A bachelor's degree in Computer Science, Information Systems Management, Engineering, or a similar discipline.
• Typically, 2 to 4 years of relevant ServiceNow ITSM project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one ServiceNow certification such as Certified Implementation Specialist – ITSM.
• 3+ years of Big 4 or equivalent consulting experience.

• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.
• Lead client process and design sessions and facilitate requirements workshops.
• Manage and mentor a multi-disciplinary team of 3-5 resources, including offshore resources.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.