CITI is looking for a motivated Equities Electronic Trading Technology Production Support Lead Analyst to join their global support team on the NY trading floor. This role focuses on providing technical support and production management for Equities E-trading applications. The successful candidate will work closely with development teams and provide technical direction to teammates while ensuring effective communication with stakeholders. The position requires a hands-on approach to problem-solving and collaboration across regions.

• Minimum of 5 years of Equities Support experience
• Experience in trade floor support
• Knowledge of FIX protocol
• Proficiency in Python and Perl, with experience in Java applications
• Experience with Linux/Unix Shell Scripting
• Familiarity with SQL databases
• Strong communication skills
• Team-oriented attitude
• Desire to grow within the production support space
• 6-10 years of application support experience
• Ability to effectively share information with other support team members
• Strong planning and organizational skills
• Ability to communicate appropriately with relevant stakeholders
• Demonstrated analytical skills
• Experience with KDB is a plus

• Own and provide L2 support for mission-critical Equities E-trading applications
• Collaborate closely with development, QA, and business support teams to determine strategy and priorities
• Ensure the team meets business requirements and effectively communicates progress to stakeholders
• Provide technical application support and monitor applications and technical platforms
• Answer queries via phone, email, and other communication mediums
• Understand application processes and database schema as an expert
• Perform problem-solving tasks before escalating to another team
• Make key technical recommendations during major issues based on system knowledge
• Follow through to ensure each problem is resolved according to SLA
• Effectively communicate issues and status updates with business support and development teams

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.