The Software Development Engineer (SDE II) role on Amazon's Intelligent Cloud Hosting (ICON) team focuses on building AI-powered incident response systems that enhance the reliability of Amazon's cloud infrastructure. The team is responsible for supporting various Amazon services, including Kindle and Alexa, by developing intelligent systems that automate incident investigations. Engineers will work on high-performance, multi-tenant systems built on AWS, tackling unique challenges at scale. The role emphasizes collaboration with engineers and product managers to deliver high-quality software solutions.

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture experience of new and existing systems
• Experience programming with at least one software programming language
• 3+ years of full software development life cycle experience, including coding standards and operations
• Bachelor's degree in computer science or equivalent

• Design and build distributed systems and automation in a large-scale cloud environment that supports millions of customers globally
• Develop scalable services and tools on AWS that process high volumes of operational data
• Solve broadly defined problems from design to delivery, balancing speed with long-term technical quality
• Collaborate with engineers, scientists, and product managers to scope projects and ensure deliverables meet a high quality bar
• Evaluate and apply emerging technologies, including generative AI and machine learning, to solve real-world operational challenges
• Work in an agile environment delivering high-quality software with a strong focus on operational excellence

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.