This position involves troubleshooting and resolving production software issues while working within a team that supports software applications aimed at improving the global workplace. The ideal candidate will leverage their engineering background, particularly in Linux and networking, to address high-impact production challenges. The role requires strong problem-solving skills and the ability to coordinate with various groups, including Development, Operations, and IT Support. Candidates must also maintain an active TS/SCI security clearance with polygraph.

• Candidates must possess and maintain an active TS/SCI security clearance with polygraph.
• Strong Linux and networking fundamentals are required.
• Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, or Ruby is necessary.
• A minimum of 1+ years of non-internship professional software development experience is required.
• 1+ years of administrative experience in networking, storage systems, operating systems, and hands-on systems engineering experience is needed.

• Troubleshoot, diagnose, and fix production software issues.
• Develop monitoring solutions and perform software maintenance and configuration.
• Implement fixes for internally developed code in languages such as Perl, Ruby, C/C++, and JAVA.
• Update, track, and resolve technical challenges.
• Work alongside development teams on AWS projects and enhance current software.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.