The Cross-Functional Quality Engineer role at AppleCare Technologies focuses on leading testing across complex projects while embedding quality early in the software development lifecycle. This position emphasizes the importance of quality as a shared responsibility among product, engineering, and business teams. The ideal candidate will drive risk-based testing strategies and utilize data, analytics, automation, and AI/ML capabilities to enhance delivery outcomes. The role also involves mentoring and improving processes to build organizational capability in quality engineering.

• Bachelor's degree in computer science or related field, or equivalent experience
• 5+ years of experience leading quality engineering and cross-functional testing at an enterprise scale
• Experience with risk-based testing methodologies and shift-left quality strategy
• Background utilizing test automation frameworks and driving automation adoption across teams
• Experience with Generative AI and/or AI/ML in a quality engineering or software development context
• Knowledge of system and software architecture models
• Experience establishing QA program structure and coordinating cross-project testing initiatives
• Domain knowledge in Services, Operations, Supply Chain, and/or Logistics within a large enterprise environment
• Background leading testing for SAP R/3 to S/4 HANA migrations
• Experience supporting data privacy and regulatory compliance programs
• Familiarity working within a global organization and collaborating with geographically distributed teams
• ISTQB, ASQ, or equivalent quality engineering certification
• Ability to lead and influence without direct authority across engineering, product, and business stakeholders
• Capability to distill technical complexity and communicate effectively with both technical and non-technical audiences
• Aptitude for navigating ambiguity and bringing structure to complex quality challenges

• Plan and lead testing across complex projects
• Drive risk-based testing strategies to embed quality early in the software development lifecycle
• Utilize data, analytics, automation, and AI/ML capabilities to prioritize testing efforts
• Mentor team members and improve processes to enhance organizational capability in quality engineering
• Establish QA program structure and coordinate cross-project testing initiatives
• Ensure quality is a shared responsibility across product, engineering, and business teams

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.