The NVIDIA Experience Solutions Engineering team is seeking a senior Computer or Software Engineer to specialize in advanced network technology for AI clusters. This role involves bridging customer support and R&D to resolve complex issues related to InfiniBand, NVLink, and Spectrum-X network systems. Candidates will need a strong software engineering background and excellent communication skills to interact with various stakeholders. The position requires a commitment to high-quality support and collaboration with R&D teams on feature development and bug fixes.

• Candidates must have software development experience in the networking industry either for a network hardware manufacturer or software integrator.
• Candidates must have experience working directly with customers and support groups to triage and resolve critical in-field, in-production networking problems.
• Bachelor's degree in software engineering, computer engineering or related field (or equivalent experience).
• 5+ years of experience developing software in C, C++, Python, or Go.
• 5+ years of experience directly supporting end-customers, partners, or integrators for network equipment and infrastructures.
• Experience analyzing, developing, and debugging at least 2 of the following: Linux NIC drivers, switch ASICs and SDKs, embedded network device firmware, Linux based network equipment, network operating systems.
• Expert knowledge of Ethernet and IP routing down to the protocol’s byte level.
• Ability to analyze and learn evolving end-to-end systems flow and find logic bugs within complex environments.
• Passion and motivation to isolate, root cause, and resolve high impact issues with executive visibility.

• Assist various network and AI cluster support teams in reproducing, resolving, and root causing sophisticated customer issues.
• Work with NVIDIA R&D teams to rapidly develop bug fixes, workarounds, and solutions for customers using NVIDIA’s network technologies.
• Work directly with customer engineers on live triage of critical and high-profile issues.
• Become an authority in NVIDIA Spectrum-X networking used in AI clusters.
• Develop support and analysis tools to help analyze and root cause field issues.
• Use groundbreaking AI tools for software development, log and trace analysis, and source code debugging.
• Spend a portion of time working directly within an R&D team developing core software.
• Occasionally work on holidays to support critical customers.

• Employees at NVIDIA are often offered comprehensive, day-one benefits—including medical, dental, and vision coverage with HSA support, life and disability insurance, an Employee Assistance Program, and a 401(k) with auto-enrollment. Many roles also have generous time off and holidays, donation matching (up to $10,000), and a wide menu of extras like FSAs, commuter benefits, legal and identity-theft protection, pet insurance, and wellness discounts. Optional programs can include student-loan and home-purchase support, plus family care resources and expert medical services.