NVIDIA is seeking a motivated Senior HPC Support Engineer - Compute/GPU (DGX Platform) who is passionate about AI, GPU, networking, and datacenter technologies. This role involves providing comprehensive solutions for sophisticated installations, maintenance, and operations of AI hardware and software products. The engineer will serve as a primary point of contact for customers, assisting with technical questions and resolving issues. The position requires collaboration with engineering, marketing, and support teams to enhance customer experience and support processes.

• 5+ years of experience in providing in-depth customer support and debugging for hardware and software products.
• Proven use of established AI technologies in day-to-day job responsibilities.
• Established knowledge of enterprise platform and systems engineering with an understanding of Linux triage.
• Excellent verbal and written English skills.
• An academic degree in Networking, Computer Science/Engineering, or Electrical/IT, or equivalent experience.
• Intellectual curiosity, positive attitude, flexibility, analytical ability, and self-motivation.

• Resolve sophisticated customer concerns and technical issues through meticulous research and problem-solving.
• Debug and respond to user-reported issues via telephone, email, or conference calls on the DGX Platform.
• Apply industry-standard AI tools to share debugging results and create knowledge base articles.
• Participate in multi-functional team meetings and provide feedback to engineering and marketing.
• Interact regularly with customers to ensure a high level of customer happiness is maintained.

• Employees at NVIDIA are often offered comprehensive, day-one benefits—including medical, dental, and vision coverage with HSA support, life and disability insurance, an Employee Assistance Program, and a 401(k) with auto-enrollment. Many roles also have generous time off and holidays, donation matching (up to $10,000), and a wide menu of extras like FSAs, commuter benefits, legal and identity-theft protection, pet insurance, and wellness discounts. Optional programs can include student-loan and home-purchase support, plus family care resources and expert medical services.