Amazon's Intelligent Cloud Hosting (ICON) team is seeking a Software Development Engineer (SDE II) to enhance the reliability and operational excellence of Amazon's cloud infrastructure. The team focuses on building AI-powered incident response systems that automate the investigation of production issues and recommend mitigations. This role involves designing and developing high-performance systems on AWS, while collaborating with engineers and product managers to deliver high-quality software. The ICON team plays a crucial role in supporting Amazon's global marketplaces and consumer experiences.

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture experience of new and existing systems
• Experience programming with at least one software programming language
• 3+ years of full software development life cycle experience, including coding standards and operations experience
• Bachelor's degree in computer science or equivalent

• Design and build production generative AI workflows that automate incident investigation processes.
• Develop scalable services and tools on AWS that handle high volumes of operational data.
• Solve broadly defined problems from design to delivery while balancing speed and technical quality.
• Collaborate with engineers, scientists, and product managers to scope projects and ensure high-quality deliverables.
• Evaluate and apply emerging technologies, including generative AI and machine learning, to operational challenges.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.