The Product Support Engineering Reliability Engineer at Amazon Prime Air focuses on enhancing the reliability of drone operations through technical analysis and collaboration with design engineering teams. This role involves investigating system performance issues and implementing data-driven improvements to optimize drone delivery services. The engineer will work closely with various engineering disciplines to ensure high reliability and performance standards. Candidates should possess strong technical communication skills and a solid understanding of system reliability statistics.

• Bachelor's degree in a STEM discipline
• 5+ years of equivalent experience in systems engineering
• Experience in robotics design, automation systems development, or control systems design
• Experience in data analysis and leveraging analytics to make decisions
• Experience troubleshooting and identifying the root cause of issues
• Experience in hardware design and validation of components, subsystems, and systems

• Investigate drone system performance for anomalies and deliver solutions to operations and maintenance team escalations.
• Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics.
• Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burden.
• Deliver measurable system behavior improvements based on data analysis that impacts customer experience.
• Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.