This role is part of the AWS Applied AI Solutions organization, focusing on delivering intuitive technology solutions that enhance customer engagement. The team aims to create customer-centric experiences through reliable and scalable engagement services. Candidates will work with Amazon Connect, an AI-powered customer experience solution, to help businesses manage interactions with their customers effectively. The position emphasizes mentorship and career growth within a diverse and inclusive culture.

• 5+ years of non-internship professional software development experience
• 5+ years of programming experience with at least one software programming language
• 5+ years of experience leading design or architecture of new and existing systems
• Experience as a mentor, tech lead, or leading an engineering team
• 5+ years of experience in the full software development life cycle
• Bachelor's degree in computer science or equivalent

• Develop and implement software solutions that meet customer needs
• Lead design discussions and architectural decisions for new systems
• Mentor junior engineers and provide technical guidance
• Ensure adherence to coding standards and best practices
• Collaborate with cross-functional teams to enhance customer engagement

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.