The Sr. Enterprise Network Support Engineer at eero will be a key member of the Enterprise Support Engineering team, acting as a subject matter expert for enterprise products and deployments. This role involves mentoring customer experience agents and addressing complex networking issues across various environments. The engineer will collaborate with multiple stakeholders to drive support strategies and ensure a high-quality customer experience. Additionally, the position requires travel to customer locations to diagnose and resolve network issues.

• Bachelor's degree in a relevant field or equivalent work experience
• 3+ years of experience supporting and maintaining a corporate network environment
• 5+ years of engineering experience with at least 3 years focused on enterprise networking
• Advanced networking knowledge with an emphasis on enterprise deployments
• Experience writing and publishing technical documents
• Experience with automation and version control tools
• Experience managing and troubleshooting network protocols like DNS/DHCP/TCP
• CCNA or equivalent level networking certification
• Experience with hospitality Property Management Systems and retail POS network requirements
• Familiarity with high-density wireless deployments

• Serve as an expert on enterprise networking and multi-site deployment support practices.
• Handle complex enterprise network issues across various environments.
• Drive enterprise support strategy as defined by leadership.
• Work collaboratively with stakeholders across the organization.
• Investigate enterprise customer contacts and unique networking issues.
• Visit enterprise customer and partner locations to diagnose and repair networks.
• Be part of the on-call roster to handle enterprise-level incidents.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.