As a Software Engineer II at StubHub, you will play a crucial role in enhancing the post-purchase experience for customers. You will work within the Active Support team to create proactive support systems that improve customer trust and reduce anxiety during high-emotion moments. This position requires a strong focus on consumer experience and product craftsmanship, as you will be responsible for building and optimizing customer interactions. You will collaborate closely with product, design, and AI teams to deliver polished experiences that impact millions of users.

• 3 years of experience building across a modern tech stack including Java, Go, Python, React, and more.
• Proven ability to improve latency, reliability, and scalability at scale.
• Strong product intuition for high-stakes, trust-critical customer moments.
• Experience in creating polished, high-performance user experiences.
• Ability to communicate tradeoffs and technical decisions across teams.

• Design intuitive flows for complex post-purchase scenarios like orders, replacements, and refunds.
• Own high-scale customer experiences used by millions of fans.
• Partner closely with Product, Design, and AI teams to ship polished experiences quickly.
• Build reliable agentic AI-powered interactions using Claude and OpenAI.
• Use data and experimentation to continuously improve customer experience at scale.

• Employees at StubHub may receive benefits such as health coverage, retirement savings options, and other perks typical of large technology and e-commerce companies, supporting both their professional growth and overall well-being.