This role at Apple involves working with customers throughout their lifecycle to ensure successful onboarding and experience. The position requires providing guidance in large scale design and implementation for internal customers. The focus is on troubleshooting complex multi-tiered applications and performing in-depth log analysis. The role also includes filing defects and tracking their resolution to enhance customer experience.

• Master's degree or foreign equivalent in Computer Science, Information Technology, Information Systems, Computer Engineering, Electronics Engineering or related field.
• 2 years of experience in the job offered or related occupation.
• 2 years of experience utilizing Unix or Linux shell scripting, including Bash or Korn.
• 2 years of experience troubleshooting network connectivity and latency issues.
• 2 years of experience writing complex SQL queries in databases like Postgres or MySQL.
• 2 years of experience utilizing Version control systems like Git or SVN.
• 2 years of experience using containerization technologies like Docker and Kubernetes.
• 2 years of experience leveraging systems administration in a production environment.
• 2 years of experience utilizing CI/CD pipelines and tools such as Jenkins.

• Work with customers throughout the customer lifecycle to ensure successful scoping and onboarding.
• Provide guidance in large scale design and implementation to Apple's internal customers.
• Review software source code and system architectures to identify defects and performance issues.
• Troubleshoot large complex multi-tiered applications to timely resolution.
• Perform in-depth log analysis through Apple's preferred log analysis tool.
• File defects and track resolution to timelines.
• Track customer experience from presale, onboarding to established use.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.