The role of Customer Service Engineer (CSE) at KLA involves providing technical support and service for advanced semiconductor manufacturing equipment. The CSE will work closely with customers, particularly Micron Technology, to troubleshoot, diagnose, and repair complex capital equipment. This position requires strong communication skills and the ability to work in a cleanroom environment. The CSE will also assist in training less experienced engineers and ensure customer satisfaction through effective service delivery.

• Bachelor's Level Degree or equivalent and 0 years related work experience.
• Proficiency in troubleshooting electro-mechanical equipment.
• Good interpersonal and communication skills.
• Ability to work under pressure and meet stringent timelines.

• Provide customer service support for a variety of advanced KLA products.
• Maintain excellent working relationships with customers and internal teams.
• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems at customer sites.
• Maintain preventive maintenance schedules on KLA tools at customer sites.
• Repair and update equipment at customer sites, including complex system-level problems.
• Prepare field service reports and document recurring problems.
• Cross-train and assist other field service engineers as needed.
• Conduct customer orientation and technical training on equipment maintenance.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.