The Senior HPC Support Engineer – Ethernet / AI Infrastructure will engage with a prestigious customer both onsite and remotely, focusing on data center and networking technologies. This role involves providing comprehensive solutions for installations, maintenance, and operations of advanced networking products. The engineer will act as the primary contact for customer support, spending at least one week per month at the customer site in Memphis, TN. Collaboration with engineering, marketing, and support teams is essential to address technical issues and enhance customer satisfaction.

• 5+ years in providing in-depth customer support and debugging for hardware and software products.
• An academic degree in Networking, Computer Science/Engineering, or Electrical/IT or equivalent experience.
• Experience using established AI technologies in daily job responsibilities.
• Established knowledge of enterprise platform and systems engineering with Linux triage.
• Intellectual curiosity, positive attitude, flexibility, and strong communication skills.

• Resolve sophisticated customer concerns and technical issues through meticulous research.
• Respond to customer product support inquiries via telephone, email, or conference calls.
• Resolve customer issues during installation, operation, maintenance, or product application.
• Participate in multi-functional team meetings and provide feedback to engineering and marketing.
• Develop, redefine, and document standard methodologies for internal support processes.

• Employees at NVIDIA are often offered comprehensive, day-one benefits—including medical, dental, and vision coverage with HSA support, life and disability insurance, an Employee Assistance Program, and a 401(k) with auto-enrollment. Many roles also have generous time off and holidays, donation matching (up to $10,000), and a wide menu of extras like FSAs, commuter benefits, legal and identity-theft protection, pet insurance, and wellness discounts. Optional programs can include student-loan and home-purchase support, plus family care resources and expert medical services.