The IT Support Engineer role at Amazon Leo involves providing comprehensive technical support for infrastructure, warehousing operations, production environments, and laboratory facilities. This position is crucial for maintaining operational efficiency and ensuring reliable technology systems across the organization. The team operates in a fast-paced environment focused on supporting large-scale business initiatives. Candidates will engage in a variety of technical tasks while promoting operational excellence and customer satisfaction.

• High school or equivalent diploma
• 2+ years of technical support experience
• 2+ years of IT client, server, and network service delivery experience
• Experience supporting video conference and teleconference equipment
• CCENT or equivalent level networking certification, or Bachelor's degree

• Process tickets via approved standard operating procedures to triage and resolve customer issues.
• Provision, deploy, and troubleshoot Windows, Linux, and macOS workstations.
• Provision, deploy, and troubleshoot bare-metal Windows and Linux servers.
• Configure, deploy, and replace network infrastructure including switches, routers, and firewalls.
• Participate in hiring, training, and development of others.
• Provide technical support for Amazon Leo production, lab, and launch infrastructure.
• Provide remote support for Amazon Leo employees and infrastructure worldwide.
• Perform scheduled maintenance and system upgrades.
• Assist with project implementations and technology deployments.
• Drive engineering best practices and set standards.
• Participate in on-call responsibilities.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.