The VP, Product Research Strategist will join the Financial Crimes Platforms team to strategically influence product direction through deep user understanding and actionable insights. This role requires a proactive approach to research in a fast-paced environment, bridging user needs with product development and business objectives. The candidate will collaborate closely with design teams to ensure research informs user experiences and product strategies. The position demands expertise in operational processes and a strong focus on user empathy across enterprise solutions.

• Bachelor’s or Master's degree in Human-Computer Interaction, Cognitive Psychology, Sociology, Anthropology, Design, Product Management, or a related field.
• 8-12+ years of progressive experience in UX Research, Product Strategy, or a similar role.
• Proven experience operating in a senior individual contributor or leadership capacity within an enterprise environment.
• Demonstrated experience with end-to-end research processes.
• Proven mastery of AI-enabled workflows to generate insights and create strategic concepts.

• Proactively identify critical research questions and strategic opportunities within the Financial Crimes Platforms domain.
• Design and execute lean, agile research methodologies to generate timely hypotheses and actionable insights.
• Gather, analyze, and synthesize necessary operational data to understand complex systems and user behaviors.
• Develop comprehensive user flows, process maps, and user journey diagrams to articulate current states and identify pain points.
• Act as a strategic partner to Product Management, Engineering, and Business stakeholders throughout the product lifecycle.
• Translate complex user behaviors and motivations into clear narratives and strategic recommendations.
• Work closely with Design teams to ensure research insights are integrated into the design process.
• Provide thought leadership on best practices for product research and user advocacy.

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.