Ring is seeking a Software Development Engineer to support the AI transformation of customer support activities. The ideal candidate will be curious, creative, and goal-oriented, taking ownership of their work while ensuring software quality and performance. This role involves maintaining, designing, developing, and delivering tools and cloud services for the customer support team. The position is based in Hawthorne, California, and offers the opportunity to contribute to customer service tools within a growing team.

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture experience of new and existing systems
• 1+ years of software development engineer or related occupational experience
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications
• 1+ years of Object Oriented Design experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
• Experience programming with at least one software programming language
• 3+ years of full software development life cycle experience

• Design, create, and update functionality for tools and systems that provide AI-automation for customer support activities.
• Identify opportunities to improve the user experience on platforms used by customers.
• Engage internal teams and external stakeholders for implementing features.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.