Apple's Information Systems and Technology (IS&T) organization is seeking an Engineering Program Manager (EPM) to oversee complex programs within the Contact Center Technologies platform. This role involves managing the full lifecycle of initiatives that span the enterprise contact center stack. The ideal candidate will have a strong background in technical program management and a deep understanding of customer service systems. The EPM will work closely with engineers and cross-functional teams to deliver scalable solutions that enhance customer interactions with Apple.

• 3-6+ years of technical program/project management experience in technology environments.
• Proficiency in Agile methodologies such as Scrum and Kanban, along with associated tools like Jira and Confluence.
• Solid understanding of contact center technology and customer service stacks.
• Bachelor's degree or equivalent experience in Engineering, Computer Science, Business Administration, Management, or a related field.
• PMP, PgMP, SAFe, or equivalent certification is preferred.

• Manage the entire lifecycle of large-scale projects related to contact center features.
• Lead business requirements analysis and technical design discussions.
• Identify bottlenecks and analyze systems for performance and reliability.
• Collaborate with team members and stakeholders throughout the development process.
• Define and own the multi-year product roadmap as the Product Champion.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.