The Customer Support Engineer (CSE) is responsible for providing customer service related to troubleshooting, diagnosing, and repairing complex capital equipment at customer sites. This role is part of the KLA Services team, which focuses on maintaining high performance and productivity of products through a flexible portfolio of services. The CSE ensures customer satisfaction and operational quality of system equipment while working independently in a cleanroom environment. This position requires strong technical knowledge and the ability to communicate effectively with both customers and internal teams.

• Bachelor's Level Degree or Associate's Level Degree and 3 years of experience
• Ability to use and understand DVMs, oscilloscopes, flow meters, and various other test equipment
• Good interpersonal and communication skills to understand customer needs
• Must successfully complete ongoing technical training to acquire detailed knowledge of company equipment

• Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access, or in person at customer locations.
• Repair system level issues based on technical knowledge, education, and training.
• Prepare field service reports on all support activity as part of tracking and accounting for work activity.
• Cross train and assist other field service engineers as appropriate.
• Spend at least 50% of time at customer sites and/or cleanroom factory environments.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.