The Global Workforce Management Relationship Manager (GWFM RM) is a pivotal role focused on enhancing the accuracy and effectiveness of global workforce forecasting and management solutions. This position requires strong analytical skills, effective communication, and collaboration with various teams. The GWFM RM will work closely with clients to build trust and ensure their needs are met. Continuous improvement and innovation in workforce management practices are also key aspects of this role.

• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Proven ability to build and maintain strong relationships
• Experience with workforce management principles and practices
• Proficiency in data analysis and reporting tools
• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

• Evaluate and validate analyses from key partners to ensure the accuracy of key performance indicators.
• Critically assess forecasting methodologies and identify areas for improvement.
• Effectively communicate forecasting methodologies and results to clients.
• Create executive-level presentations and reports that clearly articulate forecasting insights.
• Partner with Operations, Finance, Integration, Data, and Application Support teams to enhance GWFO tools.
• Leverage AI and other advanced technologies to enhance forecasting accuracy and efficiency.
• Actively seek and incorporate feedback to enhance skills and expertise.

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.