This role involves supporting AWS CloudWatch services by troubleshooting technical issues and automating processes to enhance service efficiency. The team focuses on operational excellence and ensuring high availability for customers in specialized security regions. Engineers will work with skilled professionals to develop innovative cloud solutions while maintaining a commitment to high-quality service delivery. Candidates should be motivated to grow their technical skills and contribute to the advancement of cloud technology.

• High school diploma or equivalent, or A+ or CND or Network+ or Security+ certification.
• 1+ years of Linux systems administration experience.
• 1+ years of technical troubleshooting or support experience.
• 1+ years of networking experience.
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above.
• Experience with distributed systems at scale.
• Experience with service-oriented architecture and web services.
• Experience with systems administration on either Linux/UNIX or Windows operating systems.

• Analyze defined projects and break down the work to help define milestones and success criteria.
• Identify when implementations lack high availability or contain defects and investigate systemic patterns.
• Resolve, mitigate, or escalate operational concerns in a timely manner.
• Support the operational stability of CloudWatch and CloudWatch Logs services in ADC environments.
• Investigate the root cause of customer issues impacting CloudWatch service visibility.
• Analyze metric trends to identify performance degradation or capacity concerns.
• Collaborate with the team on automation opportunities for common operational tasks.
• Participate in on-call rotations, responding to service alerts and customer issues.
• Dive deep into logs and metrics to understand system behavior and dependencies.
• Discuss and implement improvements to the team's operational processes.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.