The Cross-Functional Quality Engineer role at AppleCare Technologies focuses on planning and leading testing across complex projects to ensure high-quality software delivery. This position emphasizes the importance of embedding quality early in the software development lifecycle and fostering a culture of shared responsibility for quality across teams. The ideal candidate will leverage risk-based testing strategies and innovative practices to enhance organizational capability. This role requires a leader who can influence without direct authority and communicate effectively with diverse stakeholders.

• Bachelor's degree in computer science or related field, or equivalent experience
• 5+ years of experience leading quality engineering and cross-functional testing at an enterprise scale
• Experience with risk-based testing methodologies and shift-left quality strategy
• Background utilizing test automation frameworks and driving automation adoption across teams
• Experience with Generative AI and/or AI/ML in a quality engineering or software development context
• Knowledge of system and software architecture models
• Experience establishing QA program structure and coordinating cross-project testing initiatives
• Domain knowledge in Services, Operations, Supply Chain, and/or Logistics within a large enterprise environment
• Background leading testing for SAP R/3 to S/4 HANA migrations
• Experience supporting data privacy and regulatory compliance programs
• Familiarity working within a global organization and collaborating with geographically distributed teams
• ISTQB, ASQ, or equivalent quality engineering certification

• Plan and lead testing across complex projects
• Embed quality early in the software development lifecycle
• Drive risk-based testing strategies
• Utilize data, analytics, automation, and AI/ML capabilities to improve delivery outcomes
• Mentor team members and promote process improvement
• Adopt innovative testing practices to enhance quality
• Coordinate cross-project testing initiatives and optimize quality investments
• Communicate effectively with both technical and non-technical audiences
• Navigate ambiguity and bring structure to complex quality challenges

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.