The IT Support Engineer I role at Amazon focuses on providing high-quality technical support for computer hardware, operating systems, and enterprise application software across various sites. This position is part of the Operations Technology Solutions team, which is essential for maintaining Amazon's operational efficiency. The ideal candidate will be self-motivated and capable of troubleshooting and solving straightforward problems. The role also involves managing local technical projects and ensuring the availability of IT infrastructure during production hours.

• High school or equivalent diploma.
• 2+ years of professional experience.
• Bachelor's degree or equivalent experience in IT-related fields such as networking or system administration.
• 2+ years of networking experience including DNS, DHCP, and TCP/IP.
• 2+ years of PC repair and troubleshooting experience.
• 1+ years of IT client, server, and network service delivery experience.
• 2+ years of troubleshooting experience in a multi-user high availability environment.
• Possess and maintain a current, valid Driver License.

• Perform network engineering and troubleshooting, data cabling, and systems administration.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Interact with management and staff to provide analytical and technical assistance for IT solutions.
• Manage local technical projects.
• Maintain or create policies, procedures, and processes.
• Identify root causes of operational issues and process inefficiencies.
• Support customers from multiple buildings and remote locations.
• Travel within the local or regional area to support customers.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.