The Support Engineer role on the design-technology team focuses on maintaining the prototype device fleet for Amazon's Devices & Services Experience Design team. This team is dedicated to enhancing user experience and industrial design across various Amazon devices. The main responsibilities include preparing devices for demonstrations, troubleshooting technical issues, and automating setup processes. The role requires adaptability in a fast-paced environment and a commitment to ensuring successful product demos.

• 4+ years of software development or technical support experience
• Experience scripting in modern programming languages
• Experience troubleshooting and debugging technical systems
• Experience in agile/scrum or related collaborative workflows
• Knowledge of distributed applications and enterprise applications
• Knowledge of UNIX/Linux operating systems
• Experience analyzing and troubleshooting RESTful web API calls

• Keep the team's prototype devices ready for demonstrations at a moment's notice.
• Prepare devices for leadership reviews on short notice.
• Move hardware between offices in the Seattle and Bellevue area as needed.
• Flash builds and configure apps across various platforms including Linux, macOS, Windows, and mobile/embedded.
• Troubleshoot technical issues with devices and software.
• Extend the team's internal tools and automation to improve efficiency.
• Manage device inventory, ordering, and shipping.
• Write clear setup guides for less technical teammates.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.