The Software Development Engineer (SDE) role in the Journey Management Team at Amazon's Customer Service Network Solutions focuses on building intelligent systems that enhance customer experience through AI and machine learning. The team aims to improve customer routing and match accuracy, ensuring issues are resolved efficiently. As part of a global Product and Technology team, the SDE will work collaboratively to innovate and deliver high-quality software solutions. This position requires a strong background in software development and design, with an emphasis on large-scale applications.

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture experience of new and existing systems
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications
• 1+ years of Object Oriented Design experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

• Collaborate with experienced cross-disciplinary teams to design and bring innovative products to market.
• Design and build technologies in a large, distributed computing environment.
• Work in an agile environment to deliver high-quality software.
• Participate in on-call rotation to support the services owned by the Software team.
• Conduct peer code reviews to ensure code quality and adherence to standards.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.