This role is part of the AI Strategy & Business Innovation team at Microsoft, focusing on transforming sales and support services through advanced artificial intelligence. The position emphasizes enhancing user experience and driving efficiency in sales operations. The candidate will leverage program management expertise and technical skills to identify process improvement opportunities and implement user-centric AI solutions. Collaboration across teams and delivering measurable impact are key aspects of this role.

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.

• Help deliver sales enablement and field support, participate in business deals, create strategic partnerships, and participate in pre-sales meetings with customers.
• Identify highly complex opportunities and gaps within products or functional areas, leveraging artificial intelligence to generate insights and facilitate decision making.
• Work with cross-functional teams to design architecture and integrated customer solutions for complex technical needs.
• Define program goals and prioritize deliverables based on organizational needs, manage risks using data-driven approaches, and provide recommendations for continuous improvement.
• Create relationships and collaborative models to drive orchestration and alignment across business units.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.