The Senior Customer Experience Program Manager role at Microsoft focuses on enhancing customer engagement and satisfaction for Windows enterprise solutions. This position is integral to the Mission Critical Services team, driving product adoption and innovation through strategic customer interactions. The role involves collaborating with engineering leaders and product teams to ensure seamless service delivery and effective incident management. The ideal candidate will leverage technical expertise and customer insights to optimize Windows functionality for commercial clients.

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development.
• Ability to meet Microsoft, customer and/or government security screening requirements.

• Lead end-to-end customer engagement lifecycles, from onboarding through delivery and retention.
• Orchestrate capability delivery by coordinating engineering escalations and post-incident reviews.
• Facilitate regular service reviews and change communications to maintain transparency.
• Advocate for customer needs by capturing and relaying feedback to engineering and product teams.
• Drive program growth by identifying improvement opportunities and managing onboarding readiness.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.