The Operations Engineer role at Apple focuses on supporting critical systems within the Retail Engineering Store Operations & Support team. This hands-on position involves troubleshooting and resolving issues that affect the global retail environment, leveraging technical expertise in systems like Point of Sale and Apple Financial Services. The team is dedicated to enhancing automation and operational intelligence, ensuring seamless customer experiences. Ideal candidates will thrive in fast-paced environments and possess strong problem-solving skills.

• Bachelor's degree or higher in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 2+ years of experience supporting critical, customer-facing systems in a high-volume production environment.
• 1+ years of hands-on experience with incident management platforms and issue tracking tools.
• 2+ years of practical experience with Splunk, including dashboard creation and alert configuration.
• 2+ years of experience performing structured root cause analysis using application logs and telemetry.
• Hands-on experience building and orchestrating workflows with AI-augmented operational tooling.
• Strong understanding of networking fundamentals with the ability to diagnose connectivity issues.
• Experience with scripting languages for log analysis and operational workflow automation.
• Excellent ability to communicate complex technical issues to both technical and non-technical stakeholders.
• Familiarity with CI/CD pipelines and release management processes.

• Own deep technical expertise across critical systems in Apple Retail.
• Troubleshoot and resolve issues impacting the global retail environment.
• Partner closely with Engineering, SRE, and business teams to drive root cause analysis.
• Deliver process improvements and clarity to complex technical problems.
• Build and extend GenAI agents and automation tools.
• Coordinate with distributed teams across multiple time zones.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.