The BPR Project Manager role at AppleCare Technologies involves planning, mobilizing, and executing mid to large scale technical projects across various business areas. The team focuses on delivering cross-functional systems projects that enhance Sales, Service, Support, Supply Chain, and Logistics. The ideal candidate will have a strong engineering background and experience managing large-scale technology programs. This position requires building trust and collaboration among diverse teams to ensure project success.

• Bachelor's degree in a business or engineering related field.
• 3+ years of experience working in a Customer Support business with a focus on tools and systems.
• 7+ years of experience implementing global enterprise scale technology solutions, including customer-facing Generative AI experiences.
• Project management certification (PMP or similar accreditations).
• Graduate degree in a business or engineering related field.

• Plan, mobilize, and execute mid to large scale technical projects and programs.
• Ensure system solutions are architecturally sound and rigorously tested.
• Own scoping, requirements definition, solution design participation, and technology selection.
• Build trust through shared technical language with diagnostics engineers and other technical teams.
• Establish project structures for optimal return on investment and coordinate cross-project initiatives.
• Present project updates and strategic plans to cross-functional stakeholders at all levels.
• Support system configuration, architecture, and software development life cycles.
• Collaborate with data scientists and solution architects to clarify objectives and define execution plans.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.