As an Engineering Project Manager in Apple's Customer Systems team, you will lead the delivery of innovative CRM solutions that enhance customer support experiences. This role involves collaborating with multiple teams to develop and implement solutions for various contact centers within the company. You will focus on leveraging technology to improve customer interactions and ensure exceptional service delivery. If you are a strategic thinker with a passion for turning vision into reality, this position is an excellent opportunity to make a significant impact.

• 3+ years of experience in technical program or project management
• 2 years minimum experience in the Contact Center Domain
• 2 years minimum working on Gen AI programs and adopting program management in GenAI Programs
• Familiarity using the latest AI tools and models for task and report automation
• Strong technical fluency, able to work directly with engineering teams
• Excellent verbal and written communication skills with strong presentation abilities
• Bachelor's or Master's degree in Computer Science or a related field, or equivalent experience

• Lead the delivery of innovative CRM solutions for customer support.
• Collaborate with multiple teams to bring innovative solutions to life.
• Facilitate and influence architecture and design discussions.
• Ensure exceptional customer experiences through effective project management.
• Utilize AI tools for task and report automation in project execution.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.