The role involves providing customer service for KLA equipment, focusing on troubleshooting, diagnosing, and repairing complex systems at customer sites. The position is part of the KLA Services team, which is dedicated to maintaining high performance and productivity through a flexible portfolio of services. The individual will work under the supervision of a manager or senior customer service engineer, ensuring customer satisfaction and operational quality. This is an opportunity to engage with cutting-edge technology in the semiconductor manufacturing ecosystem.

• A Bachelor of Science in Engineering Technology, ASET, BSEE, or BSEET is required.
• A minimum of 2 years of experience in semiconductor or related military service is preferred.
• A working knowledge of digital multimeters and oscilloscopes is necessary.
• The ability to read basic wiring diagrams and schematics is required.

• Update, troubleshoot, diagnose, and repair highly complex KLA equipment at customer sites.
• Represent the company to the customer and ensure accountability for customer satisfaction.
• Assure operational quality of system equipment.
• Coordinate actions with customers to minimize downtime.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.