NVIDIA is seeking an experienced software engineer to join the NVEX Solutions Engineering team, focusing on customer support for NVIDIA products such as AI Enterprise, Omniverse, and vGPU. The role emphasizes applying AI technologies to resolve customer issues and enhance support tools. Candidates will work collaboratively with engineering teams and take ownership of customer issues from inception to resolution. This position requires strong problem-solving abilities and excellent communication skills in a dynamic environment.

• Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
• At least 10 years of software engineering experience.
• AI/ML expertise.
• Professional-level communication skills, including the ability to adjust communication to the technical level of the audience.
• Excellent follow-up and organizational skills, with a passion for solving problems.

• Provide direct support to NVIDIA Enterprise customers to resolve or advance customer issues.
• Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.
• Apply AI to create or update products and support tools.
• Take ownership and drive customer issues from inception to resolution.
• Document customer interactions to enhance the knowledge base.
• Participate in the creation, maintenance, and versioning of documentation related to customer support processes.

• Employees at NVIDIA are often offered comprehensive, day-one benefits—including medical, dental, and vision coverage with HSA support, life and disability insurance, an Employee Assistance Program, and a 401(k) with auto-enrollment. Many roles also have generous time off and holidays, donation matching (up to $10,000), and a wide menu of extras like FSAs, commuter benefits, legal and identity-theft protection, pet insurance, and wellness discounts. Optional programs can include student-loan and home-purchase support, plus family care resources and expert medical services.