The Vice President of Application Support will lead the production support function for critical enterprise applications within a global technology organization. This hands-on technical leader will balance strategic oversight with deep technical expertise, ensuring high availability and operational excellence. The role involves managing cross-functional teams and serving as a trusted advisor to senior stakeholders. The successful candidate will drive innovation through AI/ML and automation while maintaining production stability.

• 13+ years of experience in Production Application Support roles managing enterprise-level applications.
• Expert-level knowledge of enterprise monitoring and observability tools.
• SME-level expertise in SQL and Unix/Linux administration.
• Proven people management experience in high-pressure support environments.
• Bachelor's degree in Computer Science, Engineering, or related technical field.

• Own end-to-end production support for a portfolio of enterprise-level applications.
• Lead incident, problem, and change management processes.
• Drive the adoption of AI/ML techniques within support operations.
• Provide strategic technical leadership across distributed application architectures.
• Manage and mentor a team of application support engineers.

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.