The Customer Service Engineer (CSE) role at KLA focuses on providing exceptional customer service by troubleshooting, diagnosing, and repairing complex capital equipment at customer sites. The CSE will work closely with customers, ensuring their satisfaction and operational quality of the systems. This position requires strong technical skills in electro-mechanical equipment and excellent communication abilities to coordinate with various teams. The CSE will also assist in training and support for less experienced engineers while managing customer relationships effectively.

• Bachelor's Level Degree and 0 years related work experience
• Proficiency in troubleshooting electro-mechanical equipment in a cleanroom environment
• Strong written and verbal communication skills
• Understanding of software, electronics, optics, and mechanical systems
• Ability to work under pressure and meet stringent timelines

• Provide customer service support for a variety of advanced KLA products.
• Maintain excellent working relationships with customers and internal teams.
• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems at customer sites.
• Maintain the Preventive Maintenance schedule on KLA tools at customer sites.
• Repair and update equipment at customer sites, addressing complex system-level problems.
• Prepare Field Service Reports on customer support activity and document recurring problems.
• Cross-train and assist other field service engineers as needed.
• Provide first level Applications support and guidance to Installation Engineers.
• Manage individual inventory accounts and assist in preparing customer quotes.
• Conduct customer orientation and technical training on equipment maintenance support.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.